Tuesday 25 February 2020



There’s a saying along the lines of,
your insurance is only as good as your last claim…

This saying rung very true recently for one of our clients with a difficult claim.

A successful Perth-based technology company operating for over 20 years and a client of Westralian Insurance for the past 10 years, this small to medium enterprise operates in a niche technology sector and is growing consistently every year.

What happened?

In the summer of 2018, cyber criminals hacked into the emails of a trusted customer of our client. The criminals then impersonated the customer and placed a large order of goods for immediate delivery.  Not thinking anything was wrong (as the email appeared to come from the customer), our client dispatched the goods the same day.  The error was not picked up until our client chased their customer for payment and discovered that no authentic order was ever placed.

The order contained high value equipment totalling $50,000 in value and potentially could have put the client out of business.

After paperwork was lodged, the insurers originally rejected the claim on the basis that it was a “first party loss”, meaning that no third party was making a claim against our client.  However, after a thorough review of the Professional Indemnity and Cyber Insurance sections of our client’s policy wording by our insurance broker, we were able to successfully overturn the original decision and the claim was paid out in full.

Interestingly, the third-party trigger for the claim became the client’s supplier who had not been paid for the equipment which was shipped to the criminals.  Their demands to our client for payment became the third-party trigger for the claim.  This would have been a difficult claim for the company to deal with directly and clearly shows the value of engaging an insurance broker for your Business Insurance.

Call Westralian Insurance today on (08) 9302 1388, or visit www.westralianinsurance.com.au


Tuesday 11 February 2020


Do I need to complete a proposal form for Public Liability?

In many cases, all the information needed for a simple Public Liability quotation can be obtained over the phone.  The insurance broker would then send out a pre-populated proposal form (after binding cover), based on the answers given, which just requires a signature.  

Some higher risk occupations do require a proposal form to be completed prior to obtaining a quote.  Occupations such as solicitors and chemical manufacturers would fall into this category.

Westralian Insurance can assist with your business insurance questions.  Call us today on (08) 9302 1388 or visit www.westralianinsurance.com.au