These days, many of us will be aware of just how easy it is to purchase home and contents insurance online.

However, getting the RIGHT home and contents insurance for your most valued asset, is not!

Just ask the possums…

Last Winter, a long-term retail client of Westralian Insurance, headed away to the South West of Western Australia, for a well-deserved holiday with her family.  Whilst she was enjoying some rest and relaxation, a family of possums were busy moving into her house in the hills.

Upon returning, our client quickly realised she had some unwanted guests, who were very unwilling to leave.  Due to them being locked in the house for a week or so, the possum family had also caused a significant amount of damage, especially to some valued antiques…damage to the value of more than $16,000!

As you can imagine, our client was quite distressed when she made the call to us, especially as she had never made an insurance claim before.  Her Account Manager ensured the process remained as stress free as possible, talking her through the course of action and assisting with paperwork.

The Account Manager also arranged for a clean-up/make safe team to attend the property as soon as possible.

Originally, the insurer denied the claim, declaring possums as vermin and therefore not being covered in the client’s insurance policy. 

However, after extensive research by the broker, it was confirmed that possums are indeed NOT classified as vermin in WA, and the claim was covered in full.  The client’s home is also now fully possum proof! 

The client was thrilled with the outcome and we look forward to being of service in the future.

This true story clearly demonstrates the value of engaging an insurance broker for your insurance needs – we are your claims advocate and will always have your back.

Call Westralian Insurance today on (08) 9302 1338, or visit www.westralianinsurance.com.au