Do you have to use an insurance broker?

No you can engage directly with an insurer in order to purchase an insurance policy if you wish. Although you then lose the benefit of having a broker handle your insurance and deal with the insurer on your behalf.

Insurance brokers also manage any claims you have, from start to finish and ensure the process remains as stress-free as possible.  Insurance brokers are there to act on your behalf, so you can get on with running your business.

Westralian Insurance is a general insurance broker, with an enthusiastic and passionate team, all fully qualified and with a broad range of knowledge and experience.

Westralian Insurance is here to help.  Call (08) 9302 1388 today, or visit www.westralianinsurance.com.au

Do insurance brokers sell insurance?

Yes, in a nutshell insurance brokers identify possible insurance solutions for clients, before sourcing insurance products from the market which are fit for purpose.  Insurance brokers then sell them onto their clients, providing ongoing business insurance advice, insurance cover adjustments as needed, and claim support.

Fully qualified insurance brokers remain abreast of regulations and legal obligations, as well as new products available to clients, and remain committed to ongoing client service.

Is it time to speak with an insurance broker about your business insurance?  For more information or an obligation free quote, call the friendly professionals at Westralian Insurance on (08) 9302 1388, or visit www.westralianinsurance.com.au

Is it better to use a broker for insurance?

Using a broker is a great idea when it comes to insurance, in the same way using a lawyer is a great idea for any legal matters.  Insurance brokers are experts in insurance and they can provide tailor-made insurance solutions for your business or assets.  Brokers can also advocate on your behalf in the event of a claim.

If you're considering using an insurance broker for your business insurance, call the friendly, fully qualified team at Westralian Insurance.  

Call (08) 9302 1388, or visit www.westralianinsurance.com.au

 

These days, many of us will be aware of just how easy it is to purchase home and contents insurance online.

However, getting the RIGHT home and contents insurance for your most valued asset, is not!

Just ask the possums…

Last Winter, a long-term retail client of Westralian Insurance, headed away to the South West of Western Australia, for a well-deserved holiday with her family.  Whilst she was enjoying some rest and relaxation, a family of possums were busy moving into her house in the hills.

Upon returning, our client quickly realised she had some unwanted guests, who were very unwilling to leave.  Due to them being locked in the house for a week or so, the possum family had also caused a significant amount of damage, especially to some valued antiques…damage to the value of more than $16,000!

As you can imagine, our client was quite distressed when she made the call to us, especially as she had never made an insurance claim before.  Her Account Manager ensured the process remained as stress free as possible, talking her through the course of action and assisting with paperwork.

The Account Manager also arranged for a clean-up/make safe team to attend the property as soon as possible.

Originally, the insurer denied the claim, declaring possums as vermin and therefore not being covered in the client’s insurance policy. 

However, after extensive research by the broker, it was confirmed that possums are indeed NOT classified as vermin in WA, and the claim was covered in full.  The client’s home is also now fully possum proof! 

The client was thrilled with the outcome and we look forward to being of service in the future.

This true story clearly demonstrates the value of engaging an insurance broker for your insurance needs – we are your claims advocate and will always have your back.

Call Westralian Insurance today on (08) 9302 1338, or visit www.westralianinsurance.com.au

There’s a saying along the lines of,
your insurance is only as good as your last claim…

This saying rung very true recently for one of our clients with a difficult claim.

A successful Perth-based technology company operating for over 20 years and a client of Westralian Insurance for the past 10 years, this small to medium enterprise operates in a niche technology sector and is growing consistently every year.

What happened?

In the summer of 2018, cyber criminals hacked into the emails of a trusted customer of our client. The criminals then impersonated the customer and placed a large order of goods for immediate delivery.  Not thinking anything was wrong (as the email appeared to come from the customer), our client dispatched the goods the same day.  The error was not picked up until our client chased their customer for payment and discovered that no authentic order was ever placed.

The order contained high value equipment totalling $50,000 in value and potentially could have put the client out of business.

After paperwork was lodged, the insurers originally rejected the claim on the basis that it was a “first party loss”, meaning that no third party was making a claim against our client.  However, after a thorough review of the Professional Indemnity and Cyber Insurance sections of our client’s policy wording by our insurance broker, we were able to successfully overturn the original decision and the claim was paid out in full.

Interestingly, the third-party trigger for the claim became the client’s supplier who had not been paid for the equipment which was shipped to the criminals.  Their demands to our client for payment became the third-party trigger for the claim.  This would have been a difficult claim for the company to deal with directly and clearly shows the value of engaging an insurance broker for your Business Insurance.

Call Westralian Insurance today on (08) 9302 1388, or visit www.westralianinsurance.com.au